Privacy Policy

Information Collected

Depending on how customers and visitors use the website or request assistance, information collected may include:

• Contact information, such as name, email address and telephone number.
• Travel preferences, destinations, dates, passenger details and itinerary requirements.
• Enquiry, quotation and travel arrangement details.
• Passport or identification details where required for a requested travel service.
• Relevant transaction or payment confirmation details, where applicable.
• Technical information such as browser type, device information, IP address and website usage data, where collected.
• Messages and information provided through website forms, email, WhatsApp or social media.

Visitors should provide only information relevant to their enquiry and should use appropriate channels when transmitting sensitive documents.

How Information Is Used

Personal information may be processed for purposes such as:

• Responding to travel enquiries and service requests.
• Preparing travel proposals, itineraries and quotations.
• Assisting with flights, accommodation, holiday packages, car rental enquiries and related travel services.
• Coordinating requested arrangements with relevant travel suppliers.
• Maintaining business records and supporting website operations.
• Protecting the website, preventing misuse and addressing security concerns.
• Meeting applicable legal, regulatory and contractual obligations.
• Sending permitted marketing communications, subject to applicable requirements.

Information should be used for purposes that are relevant to the interaction and consistent with applicable law.

Lawful Processing of Information

Where POPIA applies, personal information must be processed lawfully and reasonably, for a specific purpose, and in a manner that respects the rights of the person concerned.

Depending on the circumstances, processing may be necessary to respond to a request, take steps relating to a contract, comply with a legal obligation, rely on consent where required, or meet another lawful basis recognised by applicable law.

Sharing of Information

Personal information may be shared where reasonably necessary for a requested service, business operation or legal obligation. Relevant recipients may include:

• Airlines, hotels, tour operators, transport providers and other travel suppliers involved in an arrangement.
• Website hosting, communications, security and other operational service providers.
• Professional advisers or public authorities where disclosure is legally required or permitted.

Information should be limited to what is reasonably necessary for the relevant purpose. Third-party providers may apply their own terms and privacy policies.

International Data Transfers

Travel services may involve suppliers, booking platforms or service providers located outside South Africa. Where personal information is transferred internationally, applicable legal requirements, including relevant POPIA provisions, should be considered and followed.

Privacy protections may differ between countries. Appropriate safeguards should be used where required by law.

Cookies, Analytics and Advertising

Depending on the tools enabled on the website, cookies or similar technologies may be used to support functionality, understand website usage, improve performance or deliver advertising.

Browser settings may allow visitors to control or block certain cookies. Disabling them may affect some website features. Any consent notices or additional disclosures required by law should be provided through the relevant website controls.

Information Security and Retention

Reasonable technical and organisational safeguards should be used to protect personal information against loss, unauthorised access, misuse, alteration or disclosure.

No online transmission or storage method can be guaranteed completely secure. Customers should take care when transmitting personal, financial or identification information.

Information should be retained only for as long as reasonably necessary for the purpose for which it was collected, applicable legal obligations, dispute resolution or another lawful purpose. It should then be securely deleted, destroyed or de-identified where appropriate.

Privacy Rights and Requests

Subject to applicable law and relevant limitations, individuals may be entitled to:

• Request access to personal information held about them.
• Request correction of inaccurate or incomplete information.
• Object to certain types of processing where legally permitted.
• Withdraw consent where processing relies on consent.
• Request deletion or restriction where legally applicable.
• Raise a complaint with the relevant supervisory authority.

Requests may be submitted using the contact details provided below. Identity verification may be necessary before a request can be processed.

Children's Information

Where information about a child is required for a legitimate travel arrangement, it should be supplied by a parent, guardian or other authorised person and handled in accordance with applicable law. Personal information relating to children should not be submitted unless it is necessary for the relevant enquiry or service.

Marketing Communications

Where marketing communications are sent, recipients may request that they stop, using an unsubscribe facility where available or by contacting the business. Marketing communications should be handled in accordance with applicable privacy and marketing requirements.

Service-related messages may still be necessary to respond to enquiries or manage requested travel arrangements.

External Websites and Third-Party Services

The website or related communications may contain links to external websites, social media platforms or third-party services. Those services operate independently and may have their own terms, security practices and privacy policies.

Visitors should review the relevant third-party policies before submitting personal information directly to those services.

Changes to This Policy

This policy may be updated to reflect changes in business operations, website functionality, service providers or applicable legal requirements. The latest revision date is displayed at the top of this page.

Information Regulator of South Africa

Individuals seeking information about South African data protection rights or complaint procedures may consult the official Information Regulator of South Africa .