Terms & Conditions

Acceptance of These Terms

These terms apply to use of the website, its content and available enquiry channels. Submitting an enquiry does not automatically create a confirmed travel booking or guarantee that a requested service will be available.

Additional written terms may apply to a particular quotation, service, booking or agreement. Where applicable, those terms should be reviewed before a booking or payment is confirmed.

Website Information and Travel Services

VIPTOURHUB.COM provides travel-related information and may facilitate enquiries concerning services such as:

• Flight enquiries and travel planning.
• Hotel and accommodation enquiries.
• Holiday packages and destination information.
• Car rental enquiries and related travel arrangements.
• General travel guidance and customer support.

The availability of any service depends on the specific arrangement, supplier, destination and applicable terms. Not every service displayed or described on the website is necessarily available for immediate booking through the website.

Accuracy of Website Content

Reasonable efforts may be made to keep website information useful and up to date. However, travel prices, schedules, entry requirements, supplier policies, availability and destination conditions can change without notice.

Website content is provided for general information and should not be treated as a guarantee of price, availability, entry permission or a particular travel outcome. Customers should confirm important details before making a purchase or travelling.

Enquiries, Quotations and Prices

Quotations and indicative prices may depend on travel dates, passenger numbers, supplier availability, currency movements, taxes, fees and other conditions.

• A quotation is not a confirmed booking unless expressly stated.
• Prices and availability may change before a supplier confirms a reservation.
• Additional taxes, baggage fees, service fees or supplier charges may apply where disclosed or applicable.
• Any quotation should be reviewed for its inclusions, exclusions, validity period and payment requirements.

The final price and booking conditions should be confirmed before payment or acceptance of a travel arrangement.

Bookings and Confirmations

A travel booking is subject to the relevant supplier's availability, acceptance, payment requirements and confirmation process. An enquiry, message, quotation or payment instruction alone should not be treated as confirmation unless the applicable booking process expressly states otherwise.

Customers should review names, travel dates, destinations, passenger details, ticket conditions, accommodation details and all other booking information promptly. Corrections after confirmation may incur fees or may not be possible.

Payments and Fees

Payment amounts, due dates, accepted payment methods and any applicable service fees should be communicated as part of the relevant quotation or booking arrangement.

• Payments must be made through payment methods or channels confirmed as authorised for the transaction.
• Customers should verify payment instructions before transferring funds.
• Supplier reservations may remain unconfirmed until the required payment has been received and accepted.
• Where applicable, currency conversion, bank charges or payment-provider fees may affect the final amount.

Do not send card security codes, passwords or banking login details through ordinary email or messaging channels.

Cancellations, Changes and Refunds

Cancellation, amendment, credit and refund conditions depend on the applicable supplier, fare rules, accommodation terms, package conditions and any separate service agreement.

• Some bookings may be non-refundable or non-changeable.
• Changes may result in additional charges or a difference in price.
• Refund eligibility, amounts and processing times depend on the relevant terms and the parties handling the payment.
• Customers should request cancellations or changes through the confirmed contact channel and retain written records.

No refund or cancellation right is excluded where it is required by applicable law. The conditions relevant to a specific booking should be provided or confirmed before the customer commits to the arrangement.

Third-Party Travel Providers

Travel arrangements may involve independent airlines, hotels, tour operators, transport companies, booking platforms or other providers. These providers may have their own terms, conditions, service standards and privacy policies.

Where a supplier is responsible for delivering a service, that supplier's applicable terms may govern the service. Customers should review relevant supplier rules, including baggage allowances, check-in requirements, accommodation policies, cancellation conditions and service restrictions.

Nothing in these terms removes rights or responsibilities that apply under mandatory consumer protection law.

Passports, Visas and Travel Requirements

Customers are responsible for ensuring that they hold valid travel documents and meet applicable entry, transit, health and immigration requirements for their journey.

Requirements may depend on nationality, residence, destination, transit points and the purpose of travel. Official rules may change at any time. Customers should verify current requirements with the relevant government authorities, embassy, consulate or authorised source before travelling.

General information provided through the website is not a guarantee that a visa will be granted or that a traveller will be admitted to a country.

Customer Responsibilities

Visitors and customers agree to:

• Provide accurate and complete information when making enquiries or requesting services.
• Review quotations, confirmations, travel dates and passenger details carefully.
• Make payments in accordance with confirmed booking terms.
• Keep booking references, confirmations and travel documents secure.
• Use the website lawfully and refrain from fraud, unauthorised access or interference with its operation.
• Check official travel requirements and arrive on time for transport, check-in and other arrangements.

Intellectual Property and Trademark

Unless otherwise indicated, website text, original graphics, design elements, branding and other content may be protected by applicable intellectual property laws.

VIPTOURHUB is a trademark. Website visitors may not copy, reproduce, modify, distribute or commercially exploit protected website content or branding without appropriate authorisation, except where permitted by law.

Third-party names, logos and trademarks remain the property of their respective owners. Their appearance on the website does not necessarily imply endorsement or affiliation.

Acceptable Use of the Website

Visitors must not use the website to engage in unlawful activity, submit knowingly false information, interfere with website security, attempt unauthorised access, distribute malicious software or disrupt the experience of other visitors.

Access may be restricted where reasonably necessary to protect the website, its users or business operations, subject to applicable law.

Liability and Limitations

To the extent permitted by applicable law, general website information is provided without a guarantee that it will always be complete, uninterrupted or free of errors.

Travel services may be affected by circumstances outside a website operator's reasonable control, including supplier changes, cancellations, transport disruptions, weather, government action and changes to travel requirements.

Nothing in these terms excludes or limits liability, warranties, consumer rights or remedies that cannot lawfully be excluded or limited under applicable law. Any limitation relating to a particular service is subject to the relevant contract and mandatory legal protections.

Events Outside Reasonable Control

A service may be delayed, interrupted or affected by events beyond the reasonable control of the relevant parties, including severe weather, natural disasters, public emergencies, strikes, transport interruptions, government restrictions or supplier failures.

Any rights to cancellation, rebooking, refunds or other remedies will depend on applicable law and the terms governing the relevant booking.

Privacy and Personal Information

Personal information submitted through the website or related contact channels is handled in accordance with the VIPTOURHUB.COM Privacy Policy and applicable data protection law.

Customers should avoid submitting sensitive personal, identification or payment information unless it is necessary and the channel is appropriate for that information.

External Links

The website may provide links to third-party websites for convenience or additional information. Such links do not necessarily indicate endorsement. The relevant third party is responsible for its own website content, services and policies.

Applicable Law and Disputes

These terms are intended to be interpreted consistently with the laws of South Africa, where applicable, subject to any mandatory consumer protection rules or other laws that apply to a particular transaction.

Where a dispute arises, the parties may seek to resolve it through good-faith communication before pursuing available legal remedies. Nothing in this section prevents a customer from exercising a statutory right or using an applicable dispute-resolution process.

Changes to These Terms

These Terms and Conditions may be updated to reflect changes to website functionality, services, business practices or applicable legal requirements. The latest revision date will be shown at the top of this page.

Continued use of the website after an update is subject to applicable law and any requirements for notice or acceptance of revised terms.